WHO IS THE CUSTOMER

Item: Nedbank
Rating: 1
Author: Melanie D

I HAVE BEEN CONTACTING NEDBANK IN REGARDS TO CANCELLING MY BOND ACCOUNT. I AM SO SICK AND TIRED OF BEING TOLD TO PHONE THIS ONE, AND THAT ONE. WHERE DID IT GO TO, THE BANK SERVICING ME AS THE CLIENT , AND ACTUALLY CONTACTING ME. I THINK NEDBANK, AND ALOT OF THE BIG COMPANIES HAVE LOST THE CUSTOMER SERVICE TOUCH, AND WHO THE ACTUAL CLIENT IS

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Replies (2)

Nedbank's replyOfficial

21 Feb 2018, 12:40

Dear Melanie

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Experience Team

Nedbank's reply21 Feb 2018, 12:40

Official

Dear Melanie

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Experience Team

Melanie D's updateReviewer Update

23 Feb 2018, 12:36

I am not happy with the response from the bank, again in dealing with the bank, they send me a-mail that the letter has to go to another department. Can't they interact with each other. It is still NEDBANK. This is a such a JOKE !!!!!

Melanie D's update23 Feb 2018, 12:36

Reviewer Update