WHO GIVES THE CORRECT ADVICE/INFORMATION - BRANCH OR CALL CENTRE?

I app**** for a nedbank credit card online - I sent my required documents(payslips, ID) to the email address given and requested that they inform me what my credit limit is. I received no response. 5 days later my card was ready to be collected at the closest branch. when I collected the consulted said that my limit is R2000. I immediately queried this and explained the above. She rep**** and said to me that I should never do an online application because R2000 is the maximum I will be given and that I should always come to the branch as I would be given more when applying at a branch.She looked at my record and said that from what she could see I qualify for R35000. She said that I could re-apply for more credit in 2 months. I would like to know what the correct procedure is and who is giving me the right advice. Online applications should be no different than in-instore because the same documents are wanted... Afterall, I am a client so you can see everything whether I apply online or in-store. This is the second time conflicting information is provided to me...first my bond and now this. It clearly indicates that different training is given to call centre staff and in-house consultants and clearly credit provided is different too. I did not sign for the credit card and had her cut the card before I left. I will be moving my business somewhere else...Bond and bank account. I'd pay to have a better service than I've been having at nedbank.