Where is the Nedbank Staff & why is correspondence and service so bad?

Sadly, I'm losing patience and trust with Nedbank.

On January 26, 2023, I submitted my request for a student loan for my final year of studies through Unisa. It is now March 3 : 36 days have passed with no response and/or finalisation of the student loan. What is going on here? I made 4 phone calls and sent 25 emails. A staff member once assured me that a team leader would call me back, but they never did.

Despite the kind assistance provided by Edwin Kok and Hlengiwe Mchunu, Nedbank has yet to respond or provide an outcome of this application after more than a month.