Where is the funds that should be in the send imali?

On Monday I send money to someone and myself via send imali next thing when we want to withdraw the money yesterday it's showing no funds available, I call in and the Kady says to me no just restart your phone so myself and the person does that still getting the same error message, next day we try again, today, still no funds, so I call in several times whereby I am told just wait for the money to reflect in your account, where is this money sitting if not in my bank account or our send imali accounts, so nedbank gets benefits from our money whilst we are without the funds, are we dealing with ****** or with a financial institution which should be trusted with the funds. How can one wait 2-3days s for your own money to come bavk into your account. These consultants are do arrogant that they tell u what must I do, been on the line for the last 30mins with them again still nothing, I have been on hold longer than actually speaking to a person.

Manasseh Plaatjies