WHERE IS MY PERSONAL LOAN STATEMENT *******

I HAVE ASKED FOR STATEMENTS FOR THE PAST TWO YEARS . I HAVE BEEN SENT FROM PILLAR TO POST WHAT IS SO DIFFICULT ABOUT SENDING ME MY STATEMENTS IT'S GOOD AND WELL TO HAVE YOUR MONEY PAID MONTHLY YET SOMETHING AS TRIVIAL AS SENDING ME MY STATEMENTS IT IS A MISSION. NO PRIDE WHATSOVERVER THIS SORRY EXCUSE OF AN INSTITUTIION MAKES ME SICK.