Where is my money?

I went to your Centurion Mall branch to give notice to withdraw some funds from an investment. This was on Monday 15 February. As I bank with a different bank, the transfer is supposed to take 48, instead of 24 hours. Today is Friday, more than 72 hours later and I am still waiting. No feedback, nothing, I just have to wait till you feel like doing it or go que up AGAIN, to find what's what?