WHEN YOUR BRANCH MANAGER OFFERS NO ASSISTANCE

It takes one bad customer service experience to negate one million other good customer service experiences that leads customers to resort to a forum like HelloPeter to receive attention. In all the years I've interacted with Nedbank Smith Street Durban as my home branch I've had nothing but exceptional customer service experiences from them on every single occasion - the same holds true of my Contact Centre experiences where I've received mostly exceptional service. Over the past week I have been trying to ascertain via e-mail if Nedbank is able to possibly assist me with finance to take over an existing business and I fully outlined my case to Barbara Khan who was my last point of contact. I received timeous responses from her to every e-mail I sent so kudos to her for keeping the Nedbank flag flying high! Barabara Khan was however unable to assist me and she referred my enquiry to Sharmla Perumal the Smith Street Durban Branch Manager. After not receiving any response from Sharmla Perumal I followed up with her directly on two occasions with the last having been Monday 2 November 2020 and to date there is still no response by way of her being out of the office or a letter of apology stating my request could not be considered which was all that I had expected. Well done Sharmal Perumal as Branch Manager of the best bank in the country - you have in my opinion taken Nedbank's customer services experience for me from five stars to one star!