When you get to wait for your own money...

<p>I went to an ATM to withdraw money on the 9th of July and lo and behold, I get an sms 3 hours later which states that the money was debited TWICE from my account. Calls to the Nedbank callcentre was pointless and then I go into the bank to rectify, where I am also told that it can take between 5 to 7 working days to refund the money. How ridiculous that one would need to wait that amount of time to get your own money with NO feedback from either the call centre or bank that I went into. In an age where payments are instant and our grand economic climate, the fact that you would make a customer wait for that amount of time defies all belief and logic when it is your sytems that are faulty and are duplicating withdrawals. I have been a customer for many years and it is definitely time to close my accounts and take my business elsewhere. </p>