When we have you we don't care

<p>MFC - a division of nedbank financed my BMW vehicle a few years ago which I bought from BMW. In November 2016 I realized that my motor plan would come to an end and I wanted to extend it , I emailed them to update apply to extend my motor plan, after hanging 68minutes on the phone and numerous emails , I was called yesterday by an agent saying that 1. They cannot extend the motor plan due to the fact that they do not deal with BMW!!! How did I purchase the car? I honestly cannot believe this.......must I move my business some where else?</p>