When I joined I was not told that there is age limit

When I joined I was not told that there is age limit. Now that it is time to claim they are telling me that the deceased age limit when I joined he was above 65 years of which is two years after joining. Why was I not told at the beginning? I demand an immediate cancellation and my 100% premiums I’ve been paying since 2024. Now i can’t even afford to bury my brother’s father because of how heartless netbank is😠😠😠😠so disappointed I also wish to bring the dead body to their branch.