Whats worst? Being ****med or empty promises by the very people who handles yoir money?

I reported a ********** transaction immediately after i detected on my account. I explained to the consultant telephonically what had happened. I was reassured that i would be assisted and contacted by an investigator within 6 weeks . I received no correspondence nor telephone calls as to the progress! After about 3 weeks I receive a message with case number and advice that i should attend at a specific branch with the outcome of the case, which was settled by the ever so illusive investigator. I had also called to enquire as to the outcome of the case. A consultant then advised me to visit at the branch to get the outcome, and informed me that these issues arent dealt with telephonically. He also took my email, and promised to email outcome. No email to date, its almost a week later. I visited the said branch today since i wasn't available during the week.I get to the branch, with the skeleton staff🥴, and get told that no one knows of my case nor are they able to check on the system. The manager who deals with these issues was not in. The attendant calls the ***** department and is informed that their department dealing with these issues, is also not available on weekends. I fact that was at no stage brought to my attention by anyone during my quest to find out whats going on. So I reckon, i should really ignore all these adverts and messages that say if we suspect ***** call a specific number, because worst than being ****med is being promised to be protected by your bank . Even worst is this non communication that seems to be the order of the day when the bank is asked to handle our issues, Obviously im not happy and i do hope that someone from Nedbank reads this and realise they are giving customers a ****ty deal, and really not living up to their so called "efficiency " motyo