What's Happening Nedbank?!!

What is happening to Nedbank? Their service is lackluster, their complaints response time is abysmal and they have yet to correct an error (Which they've made). But those annoying call centre agents looking for money are ****** relentless, at least the collection department is running smoothly. On the 23rd of April I requested to have my bank account closed, as I have been retrenched I knew there'd be no use for it for the foreseeable future. I called my creditors and advised them not to debit and I paid them cash, some did say that the debit order may still go off being so close to "payday" I said its fine Nedbank will have closed the account. I requested that account closed on the 23 April, today is the 25th April and still the account is not closed and the beauty of it is, it seems like Nedbank is taking their own sweet time closing this account so that when the eventuality does come that they close it, there'll be a massive amount of fees that i'll have to pay. And i can wait for that eventuality, especially since I've been in touch with my lawyer regarding this. I just hope that people remain vigilant as to the on goings of their bank, because in all honesty, they don't care about us as people, as individuals, no matter what their TV ads say. It's about that bottom line.