What you call 5 star customer service

I would like to share our moment of happiness with you, a moment that our family will never forget.

Firstly the amazing service we received from Debi when applying for our bond, and how she helped us make ,applying for a bond so simple and easy and helped us through our query.

Secondly ,which is unheard of ,I received a call from her ,congratulating us on the registration of our bond, the wife and I could not believe it, how this lady could even remember who we were and made an effort to call us, we felt very special.

Then ,where we were lost for words ,I received a phone call saying there’s a surprise at your front gate ,and when I got home I got to meet Debi and her team delivering a gift ,with an amazing card personilsed from Debi with a beautiful message. The wife and I were lost for words, I did not know what to say, I have never seen any high level of customer service like this anywhere. We shared our experience with our friends and family and there words were, that is what you call the complete customer experience that not many customer gets to experience.

In closing, I never expected such amazing customer experience, The wife and I now knows how it feels to experience such first class customer service now, normally and for most people applying for a bond is ,Bank sees to a person/s and next customer please…our experience was ,NEDBANK saw to Shanaaz and Tyrone, it was personal, we felt it, it wasn’t just another transaction, and all of this was because if Debi .

I’ve never seen anyone take customer service so seriously, she has set the benchmark, which will give Nedbank a huge competitive advantage.

Please value her ,as she’s a Gem.