What the HEll???

I have sent several emails pertaining to my mothers will, and haven't had any feedback ... well no response whatsoever!<br> <br> I understand that these things take a bit of time to find and what have you. But really? no response to say we received your query even? we have been struggling with this from early December and every time we call in they as us to email the death certificate?<br> <br> Is it me or do you people not know how to keep your records/documents electronic and easily accessible? Why must things like this always be a struggle? is dealing with death not enough? <br> <br> A little bit of assistance/advise would be great! <br> <br>