What service?

I am a small business owner. I pay cash for the goods that I purchase and I request that my customers pay me before their goods are dispatched. I received an order to the value of R 27,000.00. My client sent me a proof of payment from Nedbank on the 6th of November 2020 at 10:18. Nothing had appeared in our account by 11:00 on Monday the 9th of November 2020.

I called Nedbank on their 0860 number to inquire if they could assist me with verifying if the reference on the POP was valid or not. I wanted to ascertain if this was a ********** transaction or not. The lady who answered my call informed me that she could not help me and that I should either get my client to contact Nedbank to confirm if the POP is valid (?) or I should go to a branch.

Nedbank, I am sure, like most other banks will not refund you if you have sent goods to a third party based on the receipt of a bogus POP, it is your problem. But, to call in and to be told that they cannot assist you is really not cool. But hey, there is a pandemic going around, please go to one of our understaffed branches, and they will hopefully be able to assist you.

With all of the ***** that has become prolific in 2020, the banks are not accepting responsibility, which in some cases I can understand, but not when you ask for a transaction to be verified. Nedbank why are you assisting *********?