Rvdw
Ryno van der walt

1 reviews | Active since Jun 2011

15 Mar 2017, 19:46

What service?

<p>I am a AMEX platinum charge card holder and app**** for a supplementary card on 2/03/2017. Then Nedbank said the wrong appliaction was captured when in fact it is an internal issue. I contacted Nedbank numerous times but it seems that general incompetence an mal administration in the country has somehow wiped off on Nedbank? Now this may be acceptable in general but I can't accept this for a annual card fee of R3695.00 and then receive this pathetic service. Step up to the plate or cancel my account. Nedbank is NOT the only bank with a premium card. Just received an SMS saying the card was cancelled upon my request? DO NOT get a incompetend and uninformed person to contact me as this will only worsen the situation.</p>

0
Replies (2)
Nedbank
Nedbank's reply16 Mar 2017, 08:04
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Rvdw
Ryno van der walt's update16 Mar 2017, 18:27
Reviewer Update

Will the call be shortly like in a week or more? No one has called me "shortly" as promised. Looks like "THINGS AREN'T HAPPENING" at Nedbank...