What is your time to value?

I wish to voice my dismay with the service I’ve received over the last 2 weeks I’ve been trying to get help at the Nedbank Home Owners Insurance department.

I’ve been cut off 9 times waiting for consultants, spoken with 5 who’s transferred me to random departments, 3 who could not assist and 2 who took my details and said a Supervisor would call me back .. and still I wait.

I’m paying a significant premium for my Home Owners Insurance and you’d be quite displeased to find out that the vendors you used to conduct a CoC certification before I bought this house didn’t do their work properly, neither did the inspector who came afterwards … the geyser burst 3 months after we moved in. On top of that .. when I put in a claim, the team came out, replaced the geyser, but did nothing to the existing problem of hot water not flowing to two parts of the house.

What you fail to realize is that during this whole process, you have been taken for a ride .. you have allowed for multiple parties to treat your client [me] unfairly and still we sit with the problem.

What will it take for one of your senior managers to take accountability for Nedbank and CALL ME?