WHAT IS SERVICE????

<p>NEDBANK needs every thumbs down i can find!!!! <br />I made an internet payment on the 10/03/16 and requested a proof of payment to be sent to my email as i usually do. I did not need the proof of payment at the time and left it as i would normally do in my email inbox till I need to do filing or for Tacx returns etc. <br />I began searching for this proof of payment last week the 30th of June to no avail. Such proof of payment was never sent (this has happened before not receiving a proof of payment). <br />I went in to the bank to request such a proof of payment be issued - I GOT TOLD IT CANNOT BE DONE AS IT'S OVER 3 MONTHS AND THEY CANNOT DO ANYTHING ABOUT IT!!!!<br />This is anacceptable in every sense and in my book. The proof of the payment is on the system but they cannot provide me with a proper proof of payment where it states Who was paid and all the other details. <br />I can retrieve a proof of payment but without all the crucial info - it only states that I paid an amount to an account number and date. <br />I THOUGHT A BANK IS THERE TO ASSIST THE CLIENT???<br />I told the branch manager Dumi from the Waterfall Mall in Rustenburg over the phone that this is not acceptable and I will be closing my account - her reaction was "Oh okay" .<br /><br /><br /></p>