What is going wrong at Nedbank?

What is going wrong at Nedbank? Over 4 weeks ago (on11th March) I lost the ability to access my account at Nedbank. Feeling I had *****ed up with my password and usernames. I phoned their help line and went through the procedure with eventually 4 different agents who would pass me to someone else. These were the agents that I managed to hold onto before being cut off. Eventually I made contact with my personal banker whose line was always engaged or the phone was unanswered. Painfully the process of accessing my account was repeated until she decided that the problem would have to be escalated up to IT. They were unavailable and would have to call me back. I am still waiting for a call. Every time I phone to find out what is happening there is a surprised “haven’t they called you yet?”. Eventually it came out that there is a backlog in the IT dept. caused by problems with the new platform which Nedbank launched over a year ago. In the meantime I have to send them my payments so they can process them. Obviously this is not very efficient. Proofs of payments are not always sent and payments are late. My gardener and domestic are continually phoning to find out where their wages are. I am now not clear what the balance on my various accounts are. My credit cards are notifying me my limit is exceeded although payment went off weeks ago but I have no proof of payment. It is impossible to operate without access to one’s records THE QUESTION IS; Is Nedbank slowly being clogged up with queries. Are there any others in a similar position?