What I wanted and agreed upon for the Savvy Bundle was not done and the experience is in bad taste

I have app**** for a cheque account (Platinum Savvy Bundle) in early August at Nedbank Hayfields Pietermaritzburg and was helped by a lady there who we specifically agreed on also changing the Gold credit card to be part of the Savvy Bundle. To my surprise yesterday (another nightmare as when I went to check if the cards are there as I was not informed , and then had to FORCE the lady to CHECK if my cheque card is there after insisting it wasn't she miraculously found it, same issue I had when I went to get my credit card) the cards I recieved were my Cheque card and Greenbacks card(which I was not informed about) and NO CREDIT CARD. Now when I call to change banking details I get a shock that the credit card was NEVER APP**** FOR AS AGREED, and worse I can't use the old credit card online or physically because it inactive due to the Bundle. Now this is a major inconvenience to me because it's waiting my time and it means I have go and apply for a credit card upgrade which was supposed to be done with the cheque application. It makes me wonder if I will even get the R200 monthly payment from moving my account to Nedbank from Fnb when the Nedbank debit orders go through. So far the day to day banking part is proving to be a nightmare and a worse mistake that is costing me time and money(since I have to keep driving and taking time off work to go to the branch) only to get such service. Can my credit card issue be sorted out immediately and be notified ASAP when the car arrives at the branch (which I pray that it is before the end of next week or else I am going back to FNB) . This is horrible service and so backwards.