What ***** Centre? Absolutely useless!

Reported a ***** case last week Saturday 31/08/19 on my grandmother’s (82 yrs) account. First from having a consultant claim that they’ve never heard of such ***** before. Then then finally being able to liaise with a colleague of there’s and actually confirm that an online profile was activated for my gran and funds were transferred out! Now a week later, nothing from Nedbank. No communication nothing! I visit the branch, I’m asked what my reference number is. I was never given a reference number. I’ve been trying to call through their contact Centre. After being on hold for more than 30mins, being sent from pillar to post and having a consultant tell me that they see no record of the transaction in question. I ask her how that is possible as I was made aware of this transaction by one of your colleagues and when I retrieved the bank statement I can see it???!!

She puts me on hold further! Worse off whilst on hold, the voice prompter offers you an option to record your message and Nedbank will get back to you. I press “1” as prompted so I can record my message. What do you know, the mail box is FULL!!!

I hold further! Finally a consultant asks for my gran’s ID number and then reads out a reference number. I ask what must I with this reference? What is happening? Will the funds be returned? He tells me that once the case has been reviewed Nedbank will get back to me!

I am beyond annoyed. What is the purpose of the contact Centre? I have a feeling I will be contacting the Ombudsman soon.