What else do they want to get a simple statement?

1. Last statement received 09/14<br> 2. 3 attempts to speak to a consultant resulted in engaged line<br> 3. Selfhelp service: computer response as being 'unavailable'<br> 4. Finally an available consultant promised to e-mail a statement and - since I wanted to cancel my gobanking card as a result of unprofessional service - that a consultant would phone me on Saturday: it's Monday now and I have not been contacted!<br> <br> Needless to say that my wife who worked in China for a bank and who is a Nedbank client is not surprised at all!