What does power of attorney mean!! Nothing

<p>I am so upset. I am so angry I cannot believe this.. nedbank has disappointed me over and over again! Every time there is something new whether it being my cards aren't ordered or staff don't do as promised over and over again.. now I trusted that giving my mother power of attorney would benefit that I am in the U.K. And she is in South Africa to help me with my banking.. so why can't she? Why am I given the answer of no she can't help. My banking profile is going mad. This is not the first time. It reset itself asking for my banking profile pin and password which is what I entered. I did forget my password. Am I the only client that does this? Because I surely am made to feel like it!! Now you have blocked my profile and now I have no access which in turn asked my mother to help. She went through to karaglen branch and was told she can't reset it for me even though she has power of attorney on my account! And I must phone the call centre! I am in the U.K. I can't just phone international calls it's so expensive! This should have been an easy experience with nedbank and it never is! I just want to close my accounts as of yesterday! I am so angry and upset! Fix this nedbank call me and fix it.</p>