What an awful experience & service i've experienced.

I did an online personal loan application on 18th January and next day took necessary documents to the nearest branch. I have been phoning the entire week to find out the status of application, the answer has been either we still have to confirmed employment or the system is down or bear with us it's January we got lots of backlog. Today its the 29th the feedback is they confirm my employment to the work number provided which is my office number where i personally sit . Nedbank being so innovative cant they be like other institutions and know the relevant placed like HR of the companies to confirm the employment status. And yet yo still say we must bear with this as if you will bear with us if i say i cant pay i this month i got back logs of debts from previous month. You have been such a huge disappointment through out the whole process. And your sales person was saying i must consider moving over to banking with u, but after this, no thank you.