What a Shame

Hi there,<br> <br> I would like to express my disappointment of the worst reasoning and bad attitude of your staff member Pam Marwa from the Personal Loan Contact Center. When I questioned her why am I not receiving my personal loan statement monthly , she tell me that all the clients are receiving it quarterly and that Im not a special case , when I asked why is it that other departments are able to send me statement each month e.g Vaf - mfc , credit card , she tells me that its a different product. First of all I app**** for a loan ALONE so to tell me that everyone is getting it quarterly is just defying stupidity to me and to tell that is a different product -- now you know why cross-selling doesn't work in Nedbank...<br> <br> Is Nedbank now dictating customer experience , why are you not having options for customer of the frequency of getting statements - its cost and a waste of time to make a call just to get a statement, If I could I would move my accounts some where I will be treated as a customer not just another transaction.<br> <br> I am questioning your quality team for such behavior, rudeness, unacknowledged, its going to be difficult to retain me....