WHAT A POOR SERVICE

I contacted the nedbank customer service, which took me 10 minutes to get through to a consultant and after that they asked me what i want I told them. Was being transfred the next thing the line was silent. And it dropped, then tried again and was being transferred again same thing happened. I didn’t give up, i tried again. Luckily someone transferred me correctly. The lady after i told them my query, she placed the phone on mute. Then placed the line dropped while on mute.

I called again, the lady ddnt seem to care abaout the situation I was explaining to her. Told me to stay on the line without being placed on hold or mute. The call took 15 minutes to get the bank statement. Finally she sent it, and ended the call. All to find out the statement didn’t reflect the date of the request but rather the date that is 6 days ealier.

Tried to call and then I ran out of airtime, because of being redirected from this consultant to that.

What a poor service. And on top of that statement should be requested from the App, and stop wasting out airtime, time because it is more money to make the call and to pay for the statement too.