What a mess of a bank

To be honest I should be giving a zero star if it was possible. My experience with nedbank doesn’t get better only gets worse. I have been calling their call centre from last week asking for pop’s on a close account, telling them how this is so important as it’s urgent. They took me from pillar to post and yesterday I spoke to another agent for 30minutes who also told me that their pop system is not working I should go to the branch. I went to the branch only to find out at the branch that I can only get these from the call centre. I am so shocked by how disrespectful and unprofessional nedbank call centre is. Is like they have zero people checking their quality. They’re a mess in misleading clients and actually giving you what you want! I am so livid. Even now I am still fighting a battle of getting simple pops. It’s a mess