What a joke! Dont bother sending Nedbank an email!

Email from myself to Nedbank via their online email system. Dated 02-10-2014. Acknowledgement reference (***5) provided by Justin Naicker. <br> <br> Kindly note, i am not able to visit the branch immediately. <br> In the meantime, i attach proof of residence. Please forward onto [my branch] in the meantime so that when i do get a chance to visit the branch i am able to pop in and verify the attached (which i likely will not have on me). <br> <br> In addition, amend postal details to [xyz]. <br> <br> Today, 20 October 2015: <br> Apparently i have not updated my details for 5 years now!<br> The postal addy Nedbank has on record is 3 residences back from 5 years ago! <br> There is no record on their system, nor on my account of this reference number, nor is there any reference/indication that i sent in correspondence! <br> <br> Nedbank only allows you to call or to leave an email via their online contact. There are no email addresses supp****. <br> <br> But now im supposed to jump because their records are not up to date when the information i dutifully supp**** has not even been updated... WTH??? <br>