What a joke!

<p>My husband's internet banking got blocked during December, we phoned the call centre and they told us that we can do it telephonically, we held on for quite a while just to be told by the call centre agent that they can only give limited access for full access you have to visit the branch - this was fine we went to the Irene branch they "reset"the account and gave us a new pin, when we got home the account was not unblocked and we had to go into the branch again - the customer service consultant told my husband sorry they are experiencing probems with the internet banking he cannot reset it - my husband asked by when will they be able to fix it - the consultant said only in June. My husband asked so how will he pay his beneficiaries? The consultant said that my husband must draw cash and go and pay them until it is rectified hopefully by June. This really sounds like the consultant does not know what he is talking about or if that is the case that it is going to take 6 months to fix - we will have to move our accounts and homeloan to another bank - we cannot pay our beneficiaries with cash or go into the bank every month to deposit cash into each beneficiaries account..... what a joke!!!</p>