What a Disgusting Nedbank Call Centre Service !!!

What a poor, poor service I've experienced with Nedbank today ! I cannot believe that I spent over 2hrs just to request Nedbank to honor my debit on my account !.I started phoning the call center just after 12, I held the line for over 45min, thenI gotthrough, chatted to an agent who transfered me through to the other Dept.I held the line again for another 45min, then got someone who updated my details, and told me that she can see over there, and they will honor my debit although I'm on a minus balance, but will put me through the correct department. I held another 45min AGAIN....and got another gentleman, who also confirmed my details, and had to put me through to someone to help me, I held the line for another 15min, and finally my call was cut... Really Nedbank !!! REALLY ! IM SO DISSAPPOINTED IN DEDBANK. I don't know how you hire or train yo staff but it's disgusting ! I would have been satisfied if I just got an answer that you can't help me..but making me wait and go round and round like a beheaded chicken !!! People out there, if you are banking with Nedbank, Do not rely on their so called Call Centre...it's disgusting...