What a disappointment Nedbank Deceased Estate!!

I don't even know where to begin, that is how disappointed I am with Nedbank Deceased Estate. This is a matter which dates back to July 2020, to this day we have not yet received any solid feedback. My mom was banking with Nedbank and she passed on July 2020, obviously her accounts had to be placed a hold and be transferred to the deceased department which to this day the credit balances have not been paid to my mothers estate account. The deceased lawyer working on the account has tried numerous times to make follow ups and also me as the Executor of the Estate, we sent numerous emails and no one has even bothered to give us feedback on the matter. This is so disappointing!!!! How do you expect us as the family to move on with ourlives having to deal with this everyday and be taken aback? Please do something urgently on this matter. My email is ***