What a difference!

Following my problems @Bayside branch, I went into the Darling branch to activate my card. I was helped by Ardri immediately and although she had a problem with the activation she wasted no time before consulting her manager, Elloise, who was able to sort it out. Elloise then invited me into her office to check the status of all my outstanding cards and spent the next 30minutes cleaning up the mess created by card division, consolidating all cards so that they would be sent to one convenient branch ( not Darling by the way, so even more impressive! ).Elloise was friendly, efficient and professional, everything you would like to see in a bank manager, but rarely do nowadays. I am aware that this is a small branch but this is the kind of service that should be available at all levels of banking- we clients deserve better than we are getting from all sectors of the service industry-after all it costs us enough! One last suggestion to Nedbank-perhaps you should look into the problem with your Amex cards-improve staff training or simplify your system, but do something proactive to help the client rather than the bank.