What a big mistake to move to Nedbank

I moved from my bank to nedbank as I thought they will have better service, but I was mistaken.

After opening a nedbank savvy bundle account at Nedbank Centurion, they told me that it would be 3-5 days then I would receive an sms to pick up my cards, so it's almost 10 days later, I have been phoning nedbank an no one can give me a straight answer on when I can go and pick up my cards or even what the status on my credit card application is.

I think it's totally unacceptable that this is how you treat clients and that no one is compitend enough to follow up and to give a client feedback and two to give good customer service, but come the days banking costs should be deducted then there is no issues but if a client needs assistance or something sorted it's a bunch of nonsense from start to finish.

I don't need a I'm or I have escalated the matter to distribution I need a where is my cards and when can I fetch them.....

This is totally unacceptable and I'm not happy with how you treat your customers.