Weeks of Silence and Refusal to Reimburse Verified Phishing Loss

Nedbank’s handling of this matter was inadequate and deeply disappointing. After reporting the *****ulent transaction on 7 December 2025, I waited for weeks with no meaningful communication or updates on the investigation. Only after escalating the matter to the Banking Ombudsman was I provided with feedback the very next day. Despite immediate reporting, full cooperation, and clear evidence that this loss resulted from a verified phishing ****, the bank refused reimbur*****t and placed full liability on the client (me). This reflects a failure to communicate transparently and to apply fair banking principles.