Weak managers = Weak consultants

I called a month a ago to change my payment option on my credit card. I asked to have the minimum amount deducted but instead the next month they deducted R12600.00 from my account because I never provision for that amount it deducted the entire amount which resulted in returning of the deduction I then called in and spoke to a manager named Salaana De Villiers who assured me that this would be taken care of.Just to have this deduction go off yet again and yet again I wasn't able to make provision for that. I make payments every month on my credit never missing one payment and even after the whole drama I paid the credit card this month MORE THAN the minimum amount as I usually do. Tonight I logged on to the app and the amount outstanding is R30000.00 how did you get to that amount I'm distraught right now. My debit orders are returning due to this whole mess up and the call center agents are clueless and now I am left alone ****ing fires which I am not responsible for, by myself.

Managers I spoke to : Amanda Salaana De Villiers