WE WANT OUR MONEY NEDBANK

This is for NEDBANK HOME LOANS

I'm on joint home loan account with my husband We've been double debited from our home loan account end of August but NEDBANK don't want to return our funds We've been contacting and emailing them since the 1st of this month till now, they not seen to take us seriousely We need our money back because we not in Arreas