We have requested voice logs, he's never available

Hi,<br> <br> I have tried contacting you at the Parow Nedbank Branch numerous times which I could not get hold of you.<br> Leaving a message does not help as I do not receive any call backs.<br> <br> I'm still waiting on the voice log's which I requested telephonically on the 14/10/2015 and then on email on the 02/12/2015, and have tried numerous times to contact Warren to get a response.<br> <br> Nathan at the branch ensured telephonically on those voice logs that moneys EFT'ed, \Is in your full right to get back". The full amount is for R19 500 and according to the ***** Department (Kasego) an amount of R4808.18 was recovered on the 23/11/2015"