Way Forward

Received a call from ***, the guy who called me said his name i enus, not sure of the spelling, but he has a Zimbabwean accent, first of all he did not call me to advise/resolve my problem he rather called me to read my past emails and read my bank statement to me. LALELA lana we buti i dont want to be made a problem ,all i want is what i have told you over the phone, nedbank please payback my money, iam unemployed, have other debts to pay a family to provide for my child to look after, that is all i need my money back.Please dont be getting unproffesional call centre agents that call us to give us nasty attitudes, this guy even asked me to hold for more than 7 minutes asking some Nqobile to log on into his/her account to check my bank statement, then he gets back to me not even thanking me for holding, this *** just said hey are you still there? i am not his friend i am a client there, all i need is a way forward.

Thanks