Waterfront queue system a joke (still)

Dear Nedbank,<br> <br> Another year, another lost lunch hour as I once again have the immense displeasure of having to collect my card from your Waterfront branch.<br> <br> Where to begin. There was no greeter or (noticeable) floor staff member on duty at 14:25 so I took a ticket from the machine by pressing \card collection.\" That gave me ticket F004.<br> <br> Actually, just as an aside, while I was sitting on your (admittedly comfortable) couch, I managed to watch your 59 second acknowledgement pledge adverti*****t a number of times. This came across as a very unfunny joke as by my reckoning I sat there for 2100 seconds with zero acknowledgement from anybody there. <br> <br> Anyway the way I see it, the queuing system is critically flawed as it gives zero indication as to whether any given task will take a little or a long time.<br> <br> As an aside, I noticed an Eastern European woman complaining about the the Foreign Teller (which for some reason I also seemed to be in the queue of) so I suspect that that queue was probably just broken in any case.<br> <br> I will try and collect again, but at this rate it seems better if I take a half day's leave to do so. Which I find completely and utterly ridiculous."