Water Damage Claim - Lack of resolution after 4 months

Nedbank insurance is no longer worth any consideration. I put in a claim (***) for water damage on one of my ceilings in NOVEMBER 2020. It is now February 2021 and I still have to phone and lodge queries and complaints. Nobody seems interested. When you do manage to get hold of someone the majority of the time the line goes dead if the conversation / investigation into the query takes too long. Nedbank, do your clients have a time limit and your lines cut off if not resolved fast enough? How is it possible that the line goes dead so regularly after talking to a service consultant after a certain period of time has passed? And therefore a query never reaches an end. You never receive any conclusion or assistance.

I have recently bought a new property. I look forward to cancelling my policy with Nedbank and taking my business elsewhere.