LS
Lando S
1 reviews | Active since Jun 2015
03 Mar 2016, 10:06
Wasting of client time
Signed up for a rewards card and waited a week for issue. So when I went to collect I am first faced with a queue of over an hour. Since I cannot wait an hour to pick up a card I came back today 03 March to collect after two more notices that I needed to collect. So sat patiently in line for 30 minutes only to arrive at the counter and be told that I needed to FICA. What in the living hell???? Two notices and in each only specified that ID was needed. Nothing else. Now I need to return a THIRD time for a card collection. I am disgusted.
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Nedbank's replyOfficial
03 Mar 2016, 10:49Hello LSwarts,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply03 Mar 2016, 10:49
Official
Hello LSwarts,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team