Wasting my Time

"Good morning, I've finished paying off my personal loan early and I'd like to close my account. Please advise on how to do this?"

Simple, straightforward. After repeating this to SIX DIFFERENT DEPARTMENTS, I was annoyed.

How many times do your staff get shouted at by customers, simply because your training is inadequate? This can't make for employee satisfaction nor motivation.

The kicker? The sixth person told me "I see the account has already been automatically closed on our system." This simple request took over half an hour! How much of your telephone traffic is clogged up in this way? This should have been a short, 5 minute conversation. I was on the phone for HALF AN HOUR.

I have accounts with Nedbank and Capitec, and have never had a fraction of Nedbank's issues with Capitec. Guess who's keeping my business.