Wasting my Time

I received an sms Yesterday 2016.02.15 at 16:31. stating that I my cards are delivered and I can go and pick it up at Ned bank. On the Sms that I received it stated that I must bring my green bar coded ID to Ned bank. This morning I went to Ned bank. Fist I went to fill in a form and sit down. Luckily a friendly lady told me to go and stand in the inquiries Que. I thought it was my Lucky day only two people in front of me. As I approach the Que the two gentlemen in front step up to the counter. Fantastic. I step into the Que at 10:43 at 11:04 (21 minutes in a Que) I approached the Inquiries Lady. She is now ready for me. She is going to help me. I gave her my ID Book as requested in the Sms that I received. She got my Cards. Type a bit on her computer. Tells me that she needs my FICA papers. I am sorry if you have told me that in the SMS that you have sent to me yesterday. All of this could have been avoided., because I am not going to waste another 20 minutes of my time standing in a Que because of your Mistake. You can Cancel my account Thank you.