Waste of Time and Money NO BENEFIT

<p>We phoned Nedbank Greenbacks to convert our points to our prepaid card. Which is such a waste of time and such a slow process. I think they hope that you dont feel like phoning so they make the process as difficult as possible. We phoned the previous day where a consultant told us that we dont have any points and she will query this. Someone will phone us in 24 hrs this never happened. I explained this today to Ciki before sh started her 800 security questions more than Normal. And this after my previous call getting dropped. I told her/ Ciki its impossible as we have a sms that says we have 68000. She told me they cant do much about the points being at 0. This was our only benefit for such an expensive bank. I havent heard the same bad news about FNB and their eBucks. Where is our points how can so many points just disappear.... only at Nedbank. They are already so expensive! I have tried to contact our relationship Manager and her assistant but they are unreachable of-course.</p>