Waste of Time

<br> I tried to add a beneficiary to my internet banking profile but had to authenticate my SIM by going into a branch. So I went to my nearest branch, only to find I had to wait 40 minutes (plus) to speak to a consultant. <br> <br> I don't know how long your lunch hours are, but mine is exactly 60 sixty minutes. So rather than losing my job, I decided to back to work, without lunch, but of a double inconvenience imposed on me. <br> <br> 1: I have been banking with you for over 3 years. <br> 2: I've already added over 10 beneficiaries using the same SIM.<br> 3: Why can you not authenticate a SIM by SMSing a pin-code - everyone else does. <br> <br> Anyhow, I am not wasting my time - so please call me and do this telephonically. <br> <br>