Waste of time

It is impossible to wait for 1hrs 30min to collect a card, everyone in the seated area has been served as well as new clients arrived and had been served... It's impossible that only one teller/banker can assist with a card collections are not all staff trained the same... It literally took me 5 minutes to sign a piece of paper, cut up my card and sign a new one.. There's 1hrs 25min of my life I will never get back... Something has serious got to be done about this... Not a happy customer at all, even considering changing banks at this point...