waste of my time

<p>Good day</p> <p> </p> <p>I opened an account online on the 13 October 2016. On Saturday 15/10/2016 visited the Uitenhage branch with my ID & proof of res as I was advised on the sms, sadly the proof of res was a day old which I understood was not fica compliant. On Wednesday 19/10/2016 I took time off work to have this sorted out, I brought to the same branch latest proof of res and my I'd after receiving sms that my card was delivered at the branch. Copies of the docs were made and it was confirmed that I am fica compliant, what ****ed me off was the fact that I was told it will take a max of 4days for my FICA docs to be verified, I was given an unpinned card and I was told I will be notified when fica is verified so that I can come back to the branch to have my card pinned. I received a miss call from the branch on Thursday 20/10/2016 at 09:18, Busi left a voice mail for me to call her back. I call Busi on ********** 2300 just after 10am I was told she is busy and she will contact me again. Just after 2pm called again left a message for Busi to contact me as she was busy with a client. </p> <p> </p> <p>Up until now I'm still waiting for Busi's call back, I'm not sure exactly what is happening with my account, I'm worried about my salary being paid into the new account which is not yet active. The service I have received so far from Nedbank is appalling, I'm am not happy at all. The reason why the account was opened online was to avoid going into the branch to stand in the queue only to be assisted after a couple of hours. I chose Nedbank because all the other banks have failed to provide me with the service I deserve and also for various other reason. </p> <p> </p> <p>Can I have someone contact me asap to have this matter resolve and explain to me what exactly went wrong because none of the smses I received mentioned anything about fica taking 4days to verify.</p> <p> </p> <p>Regards</p> <p>Zweli</p>