Wanting to debit my account 5 days before payday without my authority!!!

Received a sms from Nedbank on Friday stating " streamline your finances with ease, your personal loan monthly debit order date is not aligned to your salary date so we are changing it to the 20th Nov to match your salary date, call us on *** before 14th Nov"

I have no idea where you got this information from as you have successfully been debiting my account the end of the month when I get paid! Who told anyone at Nedbank I get paid on the 20th? What's even more frustrating, I call the number and was told this is the incorrect number, I was then transferred to 3 other ppl and none of them assisted. Imagine my frustration trying to get something sorted that Nedbank took upon themselves! Trying to sort out a non-existent problem and wasting my time and increasing my cell phone bill on utter *******!!! this entire exercise is pointless!

Do better!!! and leave my debit order as is! i will not waste my time trying to call anyone at Nedbank to solve this nonsense!