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Anton G

1 reviews | Active since Apr 2014

10 Oct 2025, 11:46

Walmer Park Nedbank Branch

I visited the Walmer Park Nedbank branch this morning. What a horrible experience. I requested a proof of address, the receptionist told me to use the app, I rep**** that I needed a printed copy, she pointed at the atm and walked away. I called her back and asked for a home loan application form as I was on my way to sign an offer to purchase a home, hence the proof of address. She walked to a machine, drew a ticked, pointed at the waiting area and walked off. I took a seat in the waiting area, waited about ten minutes, consultants were busy on their cell phones, didn't even acknowledge me in the waiting area. Two clients walked in and went straight to consultants and were helped immediately. I asked to see the manager, I was told she is not in, I must try to contact her on Monday. I have been a loyal client of Nedbank for about twelve years, I have my transactional account, insurance and some investments with Nedbank. After this morning, I feel it's time to switch banks, clearly my business is not wanted.

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Anton G's update10 Oct 2025, 15:33
Reviewer Update
I decided to give Nedbank a second chance. I visited the branch at Baywest Mall . I walked into the branch at 13:45, I requested to a homeloan application form and was told to take a seat and wait for a banker. Around 13:55 the same lady approacheme and informed me that the banker was out on lunch and I had to wait roughly another fifteen minutes. At 14: 10 Shakira came to me and asked for my ticket, I told her that I was not issued with a ticket, I was told to take a seat and wait for a banker, she rep****, bankers only see clients on appointment basis. I asked if I had wasted the last twenty minutes of my time, she rep**** yes. I asked if I should go, she rep****, yes. I left, as I was instructed, I was not offered any additional assistance or any attempt to set an appointment with a banker.