Waiting My Expired Debit Card

It is the 11 November 2015, I am still waiting for my Debit Card that has expired at the end of October 2015.<br> No form of communication received. After enquiring on Friday, and spending about a half hour on the phone at my cost, they informed me that it is still sitting at their offices for delivery. I asked them to send this to the North Rand Road Branch in Boksburg (Bardene) and they informed me that it will be there on Tuesday the 10th. I asked them not to sent the Card to Nedbank Central in Boksburg Town, and what do they do?? they send it there. That does not help me. They don't care and the don't listen, and totally ignore your request. They don't even know which branches are open or closed down, for instance Isando Branch.